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emotional intelligence sales job 2018

Imagine walking into your office on Monday morning only to discover that after months of courting your top prospect has terminated their relationship with you. Would you throw a fit and blame your sales team? Or would you take a moment to compose yourself and then start figuring out what went wrong? While we’d all like to believe we would choose the third reaction, emotions can be a difficult beast to tame. And although equating intelligence with emotion may seem like an oxymoron, emotional intelligence now accounts for 80% of the qualities responsible for success in the workplace.

And if you happen to be in the market for a new sales gig, emotional intelligence is one the most underrated qualities you can possess as a sales candidate.

The challenge? You can’t easily claim that you’re an emotionally intelligent person during an interview because it’s not a numerically measurable KPI.

Emotional intelligence on a resume is like a deflected pass in basketball. You know it makes a difference, but it’s hard to prove the ROI. 

So, What Exactly is Emotional Intelligence?

In a nutshell, emotional intelligence involves a person’s ability to recognize and regulate their own emotions as well as the emotions of others.

A study of Fortune 500 companies found that salespeople with high emotional intelligence “outperformed those with medium to low EI by 50%“. With numbers like these, it’s no wonder an increasing number of sales professionals are investing in the development of their emotional intelligence to obtain the following qualities.

Self Awareness:

Those with high emotional intelligence are self-aware, which means they know their strengths and weaknesses when it comes to customer relations. This is important as it allows you to understand how you come across to potential clients and promotes a relationship based on understanding.

Self-Control:

Self-control is also a trait of the emotionally intelligent and is especially important in sales. Dealing with clients is unpredictable, to say the least, which means the ability to control your emotions could be the difference between a closed deal and a lost one.

Empathy:

Empathy is the ability to understand what others think or feel. In other words, it’s the ability to put yourself in your prospective clients’ shoes in order to understand them better.

Much like self-control, empathy can save a strained professional relationship. Rather than pushing your own agenda, empathy allows you to understand where your client is coming from and enables you to provide them with what they need in that moment.

Fortunately, while some individuals naturally exhibit high levels of emotional intelligence, it is also a skill set that can be improved upon with the following practices.

Key Takeaways For Improving Your Emotional IQ

1) Scheduled Self-Reflection:

Salespeople are notoriously busy. Between answering and sending out emails, managing client relationships, and putting out proverbial fires it can be difficult to carve out some downtime.

Although it may seem counterproductive to put your day on hold for self-reflection, it could be the secret weapon you need to increase your sales. It takes time to examine our behavior and set intentions for change, without it our desire to improve is a moot point.

Whether it’s riding the subway or waiting for your spin class to start, find the time to ask yourself some introspective questions such as:

What did I do well today, and how can I continue that behavior?

What caused me to react poorly today?

What can I do differently next time?

2) Practice Empathy:

Take a moment prior to your interactions to view things from the other side of the table. Sure, your prospects may have a need for what you’re selling, but they likely don’t have the time to understand everything that you offer. This means they need you to be their valued shortcut that helps them to make an informed decision without wasting precious time.

3) Practice Responding, Not Reacting:

Remember the scenario above about losing a top prospect? The first two scenarios are examples of reacting to an emotional trigger, while the last scenario is an example of responding.

In contrast to an unconscious emotional reaction, responding involves making a conscious choice about how you will act. So, the next time someone cuts in front of you in the Starbucks line or uses the last of the coffee creamer at work – practice your cool, calm, and collected response.

Nobody said being a salesperson was easy, but there are times when it’s undeniably worth it. While the challenges you face every day may never change, your reactions can — all it takes is a little practice.

According to a recent study, inside salespeople spend about 62% of their day in sales technology and 33% of their time emailing for sales-related purposes. If you’re in sales, that’s 95% of your day spent looking at a computer screen. That doesn’t include the personal time spent scrolling through social media on breaks or after work, watching television at night, and the fact that you may use multiple screens on the job. Did you know that computer screens release blue light wavelengths that can affect your body in a negative way? Computer vision syndrome is the effect you may feel on your body from extended exposure to blue light. 

What is blue light? Blue light is a short, high energy wavelength that is both in the world naturally and artificially. Blue light is released from the sun and helps regulate sleep patterns. When you’re exposed to blue light it signals the body to release cortisone to feel awake and ready to take on your day of work ahead! Then, there’s an absence of blue light when the sun sets and the body starts to produce melatonin to get ready for bed. 

Blue light is given off artificially by computer and other digital screens, too. Artificial blue light tends to be stronger and more intense to the body than the natural form from the sun and since you can be exposed to it all day and all night, it can be damaging to your sleep patterns and overall well-being.

Why can it be damaging? Salespeople spend a lot of time using online tech tools in order to do their job effectively. When you spend 7+ hours a day looking at a computer (and sometimes more than one computer at a time), the effects of blue light can begin to take their toll. Some effects you may feel after just a few hours of working are headaches, blurred vision, and dry eyes. If you’ve ever noticed any of these symptoms while at work it may be caused by your screens. Over time, blue light can even cause retinal damage which can contribute to age-related macular degeneration. This is a type of retinal damage that can result in partial or complete vision loss.

How can you help yourself? If you’ve ever noticed any of these symptoms while you’re working, you know it can be painful and annoying. Computer vision syndrome can not only disrupt your workday, but your everyday life as well. So it’s important to try to take preventative measures so you don’t feel the headaches or experience problems with your vision.

Firstly, try to add blue-light-blocking tools into your life. On the eyeglasses market, you can find eyeglasses paired with blue light lenses that filter harmful rays from reaching your retina. With the retinal damage blue light can cause overtime, it’s important to protect yourself. Another tool to try out is f.lux which adjusts the light on your computer screen to be a warmer tone. Glasses and apps like this can help reduce the immediate symptoms caused by blue light. 

There are a few exercises you can start to do to give your eyes a break throughout the day:

  1. 20-20-20: Every twenty minutes, look 20 feet away from where you are, for 20 seconds. This helps your eyes readjust to the natural light in the room you’re in, reducing eyestrain. 
  2. Palming the eyes: Cover your eyes lightly with your palms but keep your eyes open. This gives your eyes a break in a dark environment to reduce the feeling of strain. 
  3. Figure 8’s: Make figure 8’s with your eyes. If you’ve been staring your computer or television, this movement can help tear production so your eyes don’t dry out. 

Finally, your diet can even help reduce the symptoms of blue light strain. Foods high in lutein and zeaxanthin are great for your retinas; they help block blue light and reduce your chances of suffering from age-related macular degeneration. Some foods that boost the amount of lutein and zeaxanthin you take in are kale, spinach, peas, squash, brussels sprouts, corn, and broccoli.

In sales, it’s extremely important to be mindful of the amount of time you’re spending on your computer and the effects that technology can have on the body. It may be impossible to control the use of digital screens at your job, but there are plenty of ways to help prevent the symptoms of computer vision syndrome. Additionally, while you use your computer heavily at work, try to abstain from using your phone or computer excessively in your personal time to avoid getting headaches and dry eyes caused by blue light.

For as long as enterprise software has been around, the default go-to-market (GTM) strategy was to create as much noise as possible to garner attention around your product and go after hand-raisers and high-fit prospects with a sales team. This is what some refer to as the volume lead-based model.

Though this model is not entirely obsolete, it’s proving to no longer be as effective as it once was. This is partly due to the fact that it causes many inefficiencies throughout the sales process but more likely due to the fact that, regardless of the field, most markets software organizations target are becoming overcrowded with vendors. This oversaturation is leading to a lot of noise within people’s inboxes and making it much harder to stand out to actually capture someone’s attention.

What many have proposed as a solution to this problem is an idea called Account Based Marketing or ABM for short. If you’re already working in sales or marketing for a tech organization it’s likely an acronym you’ve already heard many times before. However, it seems to have many different meanings to different people, which begs the question, what exactly is ABM?

ABM takes the traditional lead-based model and flips it on its head. Rather than targeting as many people as possible and having a sales team try and find the needle in a large haystack, this process starts first by identifying high-value clients the company would like to have a very specific focus on. Once this target list has been identified, highly personalized and tailored strategies are then put in place with messaging that will hopefully prove to be too enticing and relevant to ignore.

It is a means of finding greater success with outbound marketing & sales campaigns through more effective collaboration. There are benefits to be gained from simply improving communication among the various departments, tips for which we’ve written about before, but when that isn’t enough leaders need to consider systematic changes to their GTM strategy that can provide greater efficiencies which in turn will hopefully lead to greater revenue.

To some, this may mean simply adding digital advertising campaigns to focus on companies that the sales team is planning to go after. The additional air coverage will very likely have some impact in improving engagement results but ultimately that would only be a piece of the puzzle.

ABM in its entirety should really be a cohesive effort to have a 1:1 conversation with an organization on why and how your solution can provide value the prospect currently doesn’t have at their disposal today. There should be the same unified message being delivered across every channel used to reach these leads/prospects and this message should evolve as the sales cycle continues to develop. 

For example, if we were an ABM platform vendor the first course of action would be to raise awareness on the value of ABM in general to develop an internal need. In a true ABM strategy, there would ideally be material related to each prospect’s situation or environment to more easily help them more concretely envision what benefits they can achieve by adopting a new solution as opposed to proposing hypothetical scenarios.

Once the need has been developed, the next course of action should be to differentiate your solution from other vendors in the market. The messages being delivered here could touch on how your solution works better with the technology investments a company already has in place or superior capabilities you have over your competition. Relevant case studies and customer testimonials would also be gold at this stage in the process. 

As these conversations develop the onus to develop these responsibilities will fall less on marketing and more on sales to receive the baton the bring it across the finish line. From a high-level perspective, there should be a gradient pattern of share in responsibility where early engagements have the ball in marketing’s court and later phases of the engagement would be on the sales side.

Now as a sales professional, marketing will essentially view you as another arm or channel they can use to reach target accounts. Typically though this would be reserved for those accounts that are showing some level of interest. 

From a day to day perspective, your responsibilities won’t change in terms of how you’re carrying out your job. A switch to an ABM strategy will more than likely simply mean a switch in focus for what companies you go after and why. You’ll still need to go through the motions of qualifying your opportunities and facilitating the conversations with a personal touch to bring to close.

In summary, the true role of a sales professional within ABM should be to provide a human touch or element through rapport and empathy that’s often hard for marketing teams to achieve through their typical channels. If you’re interested in learning more please comment below and let us know what you’d like to learn more about.

If you’re looking for other sales advice you’re also welcome to check out our other articles on the Rainmakers blog. Of course, if you’re looking to break into or find a new opportunity within tech sales you can also find listings for your future job on our website at https://www.rainmakers.co/

TOP 10 ROLES FOR TECH SALES AE, SDR, AND BDR ROLES IN SF!

Are you looking to make a career move that also has the potential to bring in a little extra cash and pay you what you’re worth? Then, check out the top 10 openings in San Francisco for AE, SDR, and BDR roles.

Account Executive Positions

Job Title: Enterprise Account Executive

Location: San Francisco

Number of Employees: 51-200

More info on Terminus: “Terminus is a fast-growing technology company in Atlanta, challenging the status quo of B2B marketing. We’ve built an industry-leading Account-Based Marketing (ABM) platform that enables our customers to be more targeted in reaching their ideal customers, driving powerful business outcomes, including an increase in revenue and acceleration of pipeline velocity.”

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Job Title: Account Executive – Enterprise

Location: San Francisco

Number of Employees: 11-50

More info on RapidAPI: “RapidAPI lets developers find, try and connect to APIs more easily. Call an API directly from your browser and export the code into your app in whatever language you like (NodeJS, PHP, Python, cURL, Java, Objective C). As you connect to multiple APIs, you just call Rapid instead of calling each individual API. RapidAPI manages all those connections and saves all your API keys. That way, you can keep your code nice and clean and focus on creating”

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Job Title: Senior Enterprise Account Executive

Location: San Francisco

Number of Employees:

More info on Process Street: “Process Street is a SaaS platform that helps companies manage their processes and workflows. We are a lean, flexible, 100% distributed team that relies on systems to improve output 10X. Process Street is a venture-backed startup and an AngelPad alum (the #1 Accelerator in the US).”

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Job Title: Senior Account Executive

Location: San Francisco

Number of Employees: 51-200

More info on Adikteev: “Adikteev works with app advertisers to retarget their users while they use other apps to generate more revenue (increase LTV) or bring back churned users (increase DAU). The main focus of our campaigns is often incrementality, meaning we measure the uplift using a control/target group setup. We are connected to all major ad exchanges and display our ads only on in-app inventory. We focus on playable & interactive rich media ads that we build in-house (we have an in-house creative studio).”

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Job Title: Global Enterprise Account Executive

Location: San Francisco

Number of Employees: 201-500

More info on GoCardless: “Our platform makes it easy to collect Direct Debit payments. It’s perfect for invoice payments of variable amounts, subscriptions, and fees.”

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sales recruiters

Job Title: Senior Account Executive

Location: San Francisco

Number of Employees: 51-200

More info on Pusher: “Pusher is the category leader in delightful APIs for app developers building communication and collaboration features. Using its core product, Channels, developers can easily create interactive features such as in-app notifications, activity streams, chat, real-time dashboards, and multi-user collaborative apps.”

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Job Title: Account Executive

Location: San Francisco

Number of Employees: 51-200

More info on BrightIdea: “We sell software to the most innovative companies in the world. Our customers have reported more than $5B worth of net impact to their organizations. We’re the #1 player in the market and have plans to grow dramatically over the next few years.”

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Job Title: Account Executive

Location: San Francisco

Number of Employees: 11-50

More info on Acquire: “Acquires users are support agents who help online customers. One of the most requested tools for support agents is to allow them to see and interact with the customer screen visually since they typically use a basic chat solution or over the phone. In this scenario, agents typically try to guide the customer blindly, increasing handle time and decreasing conversions.”

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Job Title: Account Executive

Location: San Francisco

Number of Employees: 11-50

More info on Atrium: “At Atrium, we use data and smart analytics to help teams make better-informed work decisions. The company is based in San Francisco and is backed by Charles River Ventures, First Round Capital, and notable individual investors. Join us (jobs@atriumhq.com) to enable an effective change in how people work.”

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Job Title: Enterprise Account Executive

Location: San Francisco

Number of Employees: 11-50

More info on Strong DM: “Centrally manage access to every database & server in every environment.”

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Sales Development Rep Positions

Job Title: Sales Development Representative

Location: San Francisco

Number of Employees: 11-50

More info on Hevo Data: “At Hevo, we are building the world’s most secure and scalable data integration platform as a service (PaaS). There has been a fundamental change in the number of data companies are generating these days. More and more users in an organization are looking at data now. Data is no longer a second-class citizen, and companies see data as a competitive advantage rather than a geek’s obsession.”

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Job Title: Sales Development Representative

Location: San Francisco

Number of Employees:

More info on Juniper Square: “Juniper Square is transforming the real estate investment experience for both sponsors and investors.”

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Job Title: Sales Development Representative

Location: San Francisco

Number of Employees: 51-200

More info on Kong: “We are the company behind Kong, the most widely adopted open-source API gateway. We have a world-class Enterprise platform, and our mission is to facilitate a new revolution in software production by serving as the backbone of the distribution and consumption of data and services through APIs.”

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Job Title: Sales Development Representative

Location: San Francisco

Number of Employees: 11-50

More info on Intricately: “We give marketing and sales teams an inside look into the spending, usage, and adoption of cloud technologies to predict revenue opportunities. We work with marketing and sales teams to provide an unfair advantage in finding and acquiring new customers through our spend intelligence data which monitor how companies consume cloud products across every application.”

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Job Title: Sales Development Representative

Location: San Francisco

Number of Employees: 11-50

More info on Constructor.io: “Constructor.io is a search-as-a-service company that provides AI-first search to companies like Jet.com and Expensify. We focus on four key pillars to deliver an amazing search experience: natural language processing, automatic re-ranking of results driven by machine learning, collaborative personalization, and industry-leading merchant controls.”

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best tech sales jobs contact

Job Title: Senior Sales Development Representative

Location: San Francisco

Number of Employees: 51-200

More info on Adikteev: “Adikteev works with app advertisers to retarget their users while they use other apps to generate more revenue (increase LTV) or bring back churned users (increase DAU).”

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Job Title: Senior Sales Development Representative

Location: San Francisco

Number of Employees: 11-50

More info on Leapfin: “Leapfin is the leading unified financial data platform for modern businesses. Leapfin automates financial data management and complex processes. Our customers include Flexport, Canva, Vimeo, Top Hat, Salesforce, and thredUP.”

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Job Title: Sales Development Representative

Location: San Francisco

Number of Employees: 51-200

More info on Rainforest: “Rainforest QA is modern testing for web and mobile apps. The Rainforest platform delivers all the resources needed for fast, efficient QA. Rainforest combines a massive crowd of human testers with algorithmic management and virtual machines to execute web and mobile regression testing for continuous deployment.”

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Job Title: Sales Development Representative

Location: San Francisco

Number of Employees: 51-200

More info on Mixmax: “Mixmax makes email as powerful as web pages by enabling actions like completing purchases, confirming expense reports, scheduling events, and answering surveys—all within an email, no plugins required. Any developer can bring interactive apps into email using Mixmax as a platform without worrying about client peculiarities.”

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Job Title: Sales Development Representative

Location: San Francisco

Number of Employees: 51-200

More info on Heap: “Heap builds analytics infrastructure that powers decisions for over 6,000 online businesses. Connect your customer data sources with a few clicks. Then, Heap will start capturing _every single_ user interaction automatically — clicks, swipes, gestures, form submissions, emails, support tickets, and more.”

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Business Development Representative Positions

Job Title: Business Development Associate

Location: San Francisco

Number of Employees: 1-10

More info on Janeous: “Janeous is a mobile-first digital job fair platform that uses algorithms to match the right companies with the right candidates for 2-way video interviews. Our data-driven speed interview platform will reduce your process from 5 weeks to 5 minutes so you can easily identify your next professional-level hire.”

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Job Title: Business Development – FinTech Partnerships

Location: San Francisco

Number of Employees: 51-200

More info on Synapse: “Synapse builds tools that allow companies to integrate banking products into their applications. We power everything from rental and invoicing platforms to payment apps, crowdfunding sites, and currency exchanges.”

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Job Title: Business Development Associate

Location: San Francisco

Number of Employees: 11-50

More info on Textline: “Textline is Software as a Service (SaaS) that lets customers text message businesses, rather than call or email.”

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Job Title: Business Development Associate

Location: San Francisco

Number of Employees: 11-50

More info on Injective Protocol: “Backed by Binance Labs, we are building a layer-2 front-running resistant decentralized exchange that can support advanced trading features such as margin trading and derivatives.”

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Job Title: Business Development Representative

Location: San Francisco

Number of Employees: 11-50

More info on Nylas: “Nylas is building a new API to power software with email, calendar, and contacts data and functionality, starting with simple REST APIs and infrastructure for developers.”

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Job Title: Business Development Representative

Location: San Francisco

Number of Employees: 11-50

More info on Beyond Pricing: “Beyond Pricing is a SaaS product to help owners in the $85B vacation rental and home-sharing market maximize revenue from their homes with data-driven dynamic pricing.  We are the main platform for managing revenue for the 3 million vacation rentals in the US, Europe, and beyond.”

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Job Title: Business Development Representative

Location: San Francisco

Number of Employees: 11-50

More info on WorkRamp: “WorkRamp empowers employees to reach their full potential. We build onboarding, training, and development products businesses use to accelerate employee growth.”

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Job Title: Business Development Representative

Location: San Francisco

Number of Employees: 51-200

More info on Algolia: “Algolia’s hosted search API supplies the building blocks for creating great search to connect your users with what matters most to them. Our hosted search API powers billions of queries for thousands of websites & mobile applications every month, delivering relevant results in an as-you-type search experience in under 50ms anywhere in the world.”

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Job Title: Business Development Associate / Manager

Location: San Francisco

Number of Employees: 1-10

More info on Cognition IP: “Our technology company is currently working on tools to help increase the efficiency of the patent prosecution pipeline from client intake to management to attorney review. Our tools also leverage advances in artificial intelligence to enable our attorneys and staff to work faster and smarter.”

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Job Title: Business Development Representative

Location: San Francisco

Number of Employees: 1-10

More info on ScoreScrub: “SourceScrub’s origination intelligence platform was built for origination professionals by investment professionals. Our platform streamlines the process of target identification through on-demand access to thousands of industry conferences, buyers guides, and award publications, as well as the ability to build your company, lists via keyword, geography, and firmographic details such as size & ownership.”

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What Is A Brag Book?

Nutshell.com defines a Brag Book as “a collection of testimonials, case studies, or pictures from satisfied customers. For example, a sales rep can present their brag book to prospects to illustrate their prior successes and how they’ve exceeded their client’s expectations.”

As someone in a sales position at a tech company, you know what your sales manager loves to see out of your key metrics. Those same metrics can be used when applying to future sales positions, and that’s why a brag book is an asset to your continued success.

Your brag book should contain records, key metrics, or verifiable numbers that speak to your skills. Include items like:

  • Three years’ worth of sales figures, ranking reports, and awards
  • Any standout accomplishments like “#1 sales rep” in the company
  • Email examples that speak to your talent for communicating with active and prospective clients
  • Three years’ worth of W-2s and YTD earnings to back up any sales claims you make

The key metrics can be broken into two categories: Quantity and Quality.

Quantity-driven metrics include:

  • Accounts called
  • Leads sources
  • Emails
  • Calls
  • Connects
  • Demos
  • Opportunities

Quality-driven metrics include:

  • Contacts sourced per account
  • Calls per lead
  • Unique leads called
  • Connect Rate
  • Demo to opportunity Conversion
  • Calls per opportunity
  • Connects per opportunity
brag book example

How do you track those, where do you store them, and how do you present them to future hiring managers to ensure you get the job you deserve?

We have found some tools to help you track, store, and share your metrics accurately and somewhat variable way with future hiring managers as you advance your career.

Call Activity Scorecard

This call activity scorecard helps you set goals and track the number of calls you make each quarter, and how many conversions, opportunities created, and wins result from those calls.

Call Activity Scorecard

Weekly Email Tracker

This easy weekly email tracker helps you track the number of emails, unique people emailed, how many new prospects are being contacted, the number of deals closed due to emails, etc.

Weekly Email Tracker

Sales Activity Worksheet

This sales activity worksheet assists in tracking metrics like the number of hours worked per week, your weekly/monthly/quarterly goals, leads generated, the size of details, and contracts signed.

Sales Activity Worksheet

Rekener

Rekener is a sales rep scorecard software provider that helps track leads, quotas, opportunity stages, and KPI trends.

Rekener

Rainmakers

Recording your metrics is an important habit that will pay off when it’s time to look for new sales opportunities. For example, when you sign up for an account on a job site like Rainmakers.co, your numbers and sales figures are displayed on your profile for companies looking to hire proven salespeople.

make a brag book
sdr ae job comparison

SDR to AE

In any sales organization, there needs to be at least two things: a funnel of leads brought in by Sales Development Reps and a team of Account Executives to manage new clients once they come on board.

Historically, a single sales rep handled the entire spectrum of the software sales process. Still, as time progressed, the industry realized the value and efficiency of Henry Ford’s idea of specialization of labor. As a result, the responsibilities held initially by that single sales rep were naturally broken up into three leading roles: Sales or Business Development Representatives, Account Executives, and Customer Success Managers.

Let’s take a quick dive into each of these roles to help you better understand what they’re responsible for.

Starting with the Sales or Business Development Representative, often written by the acronyms SDR or BDR.

Role of an SDR

The SDR is responsible for the very early stages of a sales cycle. Their responsibility is to filter through various conversations and pass the opportunities most ready to make a buying decision on to an Account Executive (AE), so they can contract out the proper terms and close business.

Depending on the company, product, and go-to-market (GTM) strategy, this role can be two flavors. For example, some organizations may have both inbound and outbound SDRs, while others may have just one.

Most organizations I’ve seen or heard about that have both an inbound and outbound SDR team structure often start newly hired reps as inbound reps and promote them to outbound reps after a bit of time in the role due to the difference, like conversations when speaking with an inbound lead as opposed to reaching out to one cold.

Inbound leads already have a business initiative and seek information from vendors to solve a business challenge or pain. However, outbound leads are often unsolicited and have much less patience in dealing with a sales rep unless they can quickly find their product relevant to the prospect’s business or role world. Therefore, a successful outbound SDR will need to have the ability to think fast on their feet along with a masterful understanding of their company’s product to handle any objections that come their way.

Should someone be highly successful in mastering the responsibilities of proficiently sourcing new business opportunities, they’re commonly presented with the option of moving into a role either as an Account Executive or Customer Success Manager. This also depends highly on the organization’s specific needs to grow and support its product. Take a moment to understand your organization and its requirements better if you are at this stage in your career and looking for a promotion before starting that conversation with management.

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Role of an AE

As mentioned before, the role of an Account Executive is to engage with prospects who are ready to near a purchasing decision and provide the necessary information and assistance to the evaluation team. From this, they can conclude that the account becomes a “Closed Won” business for that organization.

Though this may sound simple, many nuances to this last-mile stretch of the software sales cycle need careful attention to detail for a successful outcome. Companies hardly ever purchase without due diligence. As a result, deals are often competitive, even more so if your company competes in a highly crowded space.

Account Executives need to effectively understand the needs of their prospects to illustrate how their solution is best suited to alleviate those challenges. There are also often proof of concepts (POCs) that need to be taken care of to validate the value of a given product which requires a rep to expand their skill sets. Great Account Executives must be prepared to be great project managers and salespeople, particularly those dealing with consultative sales cycles.

And, of course, the actual closing of the deal is no small feat. As a result, multiple potential headaches are waiting in the weeds of conversation as details around pricing and terms are agreed upon by both sides.

Once this process has been run through its cycle and the company has been informed they are the chosen vendor, the account will ultimately be brought to a Customer Success Manager (CSM).

account executive jobs

Role of a Customer Success Manager

The job of a CSM, as their title suggests, is to ensure the customer’s success with the company’s product or services. Depending on the organization, a CSM may go by other titles such as Account Manager or something else. Still, as a whole, they are responsible for ensuring the customer is happy with the use and value of the product and maintaining the relationship such that the customer will choose to renew once the original contract’s term has lapsed.

The clear distinction between the AE and CSM roles is that the former is responsible for bringing in new business while the latter is responsible for retaining existing business.

If a company has various product lines or product tiers, which is very often the case with software organizations, cross-sell and up-sell opportunities can also come into play. This essentially refers to getting customers to buy additional products or upgrade their contract to a higher tier. Again, this responsibility typically falls under the role of either the AE or CSM at the discretion of the company’s leadership team.

Moving from SDR to AE

If you are looking to break into this line of work or are already in the early stages of being in the trenches, this should give you a fair understanding of what to expect as you move forward with your career.

Based on some analysis done by the Rainmakers team, the average duration for an SDR could be expected to be about 1.5 years, with an average salary of $50-55K per year. On the other hand, the average salary of an AE or CSM will typically be in the range of $60-80K per year. This, however, refers primarily to your base salary.

SDRs should generally expect to make additional commissions based on performance against their quota, which is commonly measured in meetings set or opportunities qualified. In addition, AE’s and CSMs typically get a percentage of the deals they close. Depending on the deal size at your organization, this payout can vary widely but should outpace your earning potential as an SDR.

Whether you are an SDR looking to move up within the organization or are already an AE, you can always set yourself up for continued success by going the extra mile with tasks, being efficient with time, having a little grit, and adding your personal touch.

For more knowledge and insights on the software sales industry and tips on getting ahead in sales, subscribe to the Rainmakers blog and stay tuned for future posts.

You can also start your journey or progress your career by finding a job with Rainmakers. Apply now!

best tech sales jobs

Finding the best sales tech job is a challenge. It requires hard work, focus, and resourcefulness. The skills we will discuss do not only apply to land a job. They will help you become a rainmaker for your company. No matter what your experience in the field, if you come at this with a positive attitude you can land that great new job in sales tech.

However, a positive attitude will not take you the entire way. Nobody can just walk in the door at Apple and demand the job of their dreams. You will need to spend some time in the industry before big companies will even consider you. Don’t think that can skip the line to the top. This is your career, prepare for a lifelong commitment to mastery.

Consider this process as the first step to focusing on your craft. You may need to begin at smaller companies that don’t necessarily have the brand awareness of your dream job. In fact, starting your career at a small company with an unknown brand can be a great opportunity. If you can help a small company grow exponentially, then you will have a real victory on your resume. The more you succeed, the more leverage you will have in the industry.

Perhaps, however, you’re already experienced in sales and are looking to improve. We believe that even the experienced can benefit from going back to the fundamentals of what makes a good salesperson. Apply the lessons we will discuss in our lessons, and you’ll go from good to great.

The key here is what is the best position for you. Everybody has their own particular set of skills. The worst thing you can do is take a new position that does not play to your strengths. So we already know you have to hustle, be motivated, and know how to produce results in order to get the best job possible. Now let’s look at how to nail down that position that you know you can thrive in.

Radar

Nobody is going to hand you the ideal job. No matter how long you meditate and visualize the job you want, nothing will happen until you go out and make it happen. Part of that process is being aware of what’s going on in the industry. Make a list of companies you are interested in and learn as much about them as you can.

Learn about their culture and work life. See if you can determine the quality of the company before you even make an effort to apply. Find the networking events they attend, connect with them on LinkedIn or their social channels. Do everything you can to make connections and source information. Not only will this inquisitive mindset help you in getting the right job for you, but it will also help develop your skills when you’re actually working in sales.

Sales Landscape

According to LinkedIn, sales is the single most important component of a strong candidate. There are so many ways people can distract their employers from the fact that they may not be good at sales. They can decorate their resumes, lean heavily on their college degree, or even point to their numerous extracurricular activities. Always remember this, nothing compares to the ability to makes sales.

We will talk a lot about the macro level of hiring in this industry and as you read you will be achieving the goal of educating yourself on the topic. But this does not mean you can rely on this program alone. Seek out friends in the industry and start networking with companies even though you know you don’t want to work for them. Any connection is a good connection in sales and individual growth.

The Interview Process

Learning more about sales will make you see the world a bit differently. You will begin to see more and more things as a sales process. There’s something you want, but you can’t have. Therefore you develop a way to communicate what you want, a way to offer equal or greater value, and finally closing the deal.

The interview process is no different. Your potential employer is looking for something and is willing to offer something of value in return. After you decide that you are willing to accept what they will offer, then it’s your turn to prove to them you can return the exchange with something equal or greater. This is much easier said than done.

The best way to start with your best foot forward is to make sure all written communication is perfect. There is no excuse for typos here because you have plenty of time to read through your writing multiple times. Be clear and concise, do your best to judge the situation to see if slight humor or a complete dry interaction is necessary.

Research everyone you make contact with during the hiring process. The more you know the people you’re interacting with the better you will feel when you come face to face with them. If you know who they are before they know you, you will display a sharp intellect and a real desire to be a part of the team.

Like every sale, you need to be committed to the close. Whatever they throw at you be ready to meet their needs and move on to the next step. Do not procrastinate on replying to emails or sending the necessary documents. This will be an immediate red flag for them and they will quickly pass you up for someone more diligent.

 

Best Tech Companies For Salespeople

 
Tech has consistently provided high-paying jobs and security for many programmers and engineers. But what about sales?

For all the software constantly being developed, salespeople are needed to deliver these products to customers. Due to the growth of tech, the demand for sales has increased dramatically. Most people don’t realize how many lucrative sales positions are available.

According to Glassdoor, in 2019, tech companies had a median pay of $80,000 for sales jobs on the corporate level. However, those who think income is too low considering that a successful salesperson will earn much more because of the nature of commissions and bonuses.

Two of the biggest cities for tech sales, San Francisco and San Jose, made more than 5,000 corporate sales jobs available.

Break the Bank: 20 Tech Companies Offering High Salaries

tech company salespeople salaries

Below is our list of tech companies with the highest Pay based on their median compensation:

1. SAP SE

Base Salary: $110,000
Commission: $100,000
Total Pay: $235,000

Topping our list is the industry leader SAP SE. Their enterprise application software helps businesses and organizations process large amounts of data relatively cheaply. Their main headquarters is located in Germany. Their North American offices are located in Newtown Square, Pa.

2. Cisco Systems Inc. 

Base Salary: $93,000
Commission: $100,000
Total Pay: $211,000

Tech giant Cisco designs manufactures, and sells networking equipment. As the San Jose, Calif.-based company looks to “navigate several fundamental technology transitions, including cloud computing, mobility and the internet of everything,” it is generally moving away from being a hardware provider toward higher growth areas such as cloud computing and offering software-defined networking.

3. CA Inc.

Base Salary: $110,000
Commission: $100,000
Total Pay: $210,000

The information tech management powerhouse CA Technologies is still relevant despite declining demand. There haven’t been any significant moves to adapt, yet they are still dominant in their salaries in sales. This could signal a greater need for talent in the sales department or reward the department’s constant success. CA Inc is a massive name in the industry and will continue to hold a powerful part of the market despite its age.

Critics have noted that its core business is focused on a declining mainframe business. Still, it participates in “rapidly growing software markets,” such as Cloud Management, DevOps, IT Business Management, and Security.

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4. EMC Corp.

Base Salary: $100,000
Commission: $100,000
Total Pay: $200,000

Hopkinton, Massachusetts headquarters of the EMC Corp, specializes in large-scale data storage systems and software for businesses and corporations. Like CA Inc, their older hardware is losing demand in the market. However, large companies understand the need to provide innovations, and that’s precisely what they’re trying to do.

Last week EMC agreed to sell a controlling stake in its Syncplicity business to investment firm Skyview Capital. Syncplicity competes with Dropbox and Box (BOX) by helping companies “sync and share data files both on their premises and in external cloud data centers,” The Journal said.

5. Symantec Corp.

Base Salary: $102,500
Commission: $76,250
Total Pay: $197,500

Symantec, specializing in cybersecurity and dominating the industry, announced it’s split into two companies. Their cybersecurity and Veritas departments will now be separate, which shows growth and job openings.

The Mountain View, California-based corporation transitioned from its namesake (Norton Antivirus) to tackling more critical security issues. They provide services for almost every single company on the Fortune 500 list. They are not immune to competition; however, others in the industry, such as FireEye and Palo Alto Networks, are small/agile companies that are growing.

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6. Microsoft

Base Salary: $118,000
Commission: $50,000
Total Pay: $191,000

Microsoft is not the giant it used to be, but they are still making big moves. Their recent release of high-end laptops has put them in solid competition with Mac. They focus less on the sales of their operating systems and have begun to focus on hardware which seems to be working out great for them. Only about 25% of its quarterly revenue comes from software now.
 

7. Salesforce.com

Base Salary: $90,000
Commission: $68,000
Total Pay: $173,500

Salesforce.com is a company from the new generation of tech. Their cloud-based software company aids clients with their customer relationship management. With Salesforce, companies can better store data, develop and access customer and potential data, track all progress, and predict future results. This company is an excellent example of the increased demand for sales. This service is not as well known as the big names, but it can provide serious value to the right customers. They need to know it exists.

8. Adobe Systems

Base Salary: $90,000
Commission: $50,000
Total Pay: $162,500

The much-loved Adobe Systems in San Jose, California, is also making dramatic changes. However, despite its branding as hip new technology, which it is, they have had various security problems with its Flash Player.
 
With that issue largely being corrected by Adobe and the various web browsers working together the block the software, Adobe can focus on its powerhouse software, The Adobe Suit. Their focus now is on delivering their software from the cloud.
 
best tech sales jobs

9. Avaya

Base Salary: $95,000
Commission: $60,000
Total Pay: $160,000
Avaya, also in Santa Clara, California, is less of a household name but still is a force to be reckoned with. They focus on communication hardware for businesses, corporations, and government agencies. Their acquisition of Esna Technologies helped them get better market control by providing communications software.
 
10. IBM

Base Salary: $100,000
Commission: $45,000
Total Pay: $150,000

The legendary IBM has been surviving after all these years. Their adaptation comes from the acceptance of cloud computing for high-growth businesses. The New York-based company has faced adversity but is going strong and will continue to earn around $40 billion by the end of this year.

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11. Hewlett-Packard

Base Salary: $101,821
Commission: $40,313
Total Pay: $142,134

Hewlett Packard Enterprise (HPE) and the technology company Continental announced a new platform based on blockchain technology, expected to be available in 2019. This is excellent news for a company that has been around for a long time. Anytime this giant, well-known powerhouses commit to adopting new technology, it shows reliable growth for the future.

HP has also begun a project with car manufacturers to monetize their data and vary their brands. Based on blockchain technology, the platform provides data sovereignty, security, transparency, and efficiency to overcome the barriers to sharing vehicle data.

12. Oracle

Base Salary: $100,000
Commission: $52,500
Total Pay: $152,500

According to multiple real estate sources, Oracle Corp., one of the nation’s leading software and IT companies, is scouting the Nashville market for an urban office hub. Those sources say the Bay Area-based company is seeking at least 500,000 square feet of office space, potentially growing to twice that size.

13. Mulesoft

Base Salary: $102,000
Commission: $75,000
Total Pay: $177,00

About a year ago, Salesforce acquired MuleSoft for a massive $6.5 billion deal, the company’s largest deal. At first, this deal wasn’t well received, mainly because MuleSoft didn’t fit cleanly into Salesforce’s customer relationship management business. As a result, Salesforce’s stock sank about 5% immediately after the deal. But, since the merger, Mulesoft has made $181 in total revenue, far ahead of its projections.

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14. Tibco

Base Salary: $91,718
Commission: $123,749
Total Pay: $215,467

TIBCO Software, a global leader in integration, API management, and analytics, recently announced that they ranked first among five of six use cases in the Gartner 2019 Critical Capabilities for Master Data Management Solutions report. These use cases include B2B Customer Data, Buy-Side Product Data, Sell-Side Product Data, Multidomain master data management, and Multivector master data management. Evaluated for this report, the TIBCO EBX™ solution is a product from Orchestra Networks, recently acquired by TIBCO, which is noted therein.

15. Lever

Base Salary: $101,821
Commission: $40,313
Total Pay: $142,134

Lever, the company transforming how organizations hire, has made three key executive hires, rounding out its management team and further positioning the growth company. Used by over 2,000 companies and across every industry, Lever is bringing on seasoned executives to help scale operations to meet the increased demand of an exploding Talent Acquisition market, which Bersin by Deloitte expects to be over $200B.

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16. Apttus

Base Salary: $93,896
Commission: $100,000
Total Pay: $193,896

Apttus, a quote-to-cash vendor built on the Salesforce platform that looked to be heading toward an IPO in recent years, has taken a different tack instead of being acquired by private equity firm Thoma Bravo today.

The company did not reveal the purchase price but said it could be ready to share more details about the arrangement after the deal closes, probably next month. “What we can say is that Apttus views this development positively and believes Thoma Bravo can instill greater operational excellence, strengthen our market leadership and allow us to continue providing indispensable value to our customers,” a company spokesperson told TechCrunch.

17. Sumo Logic

Base Salary: $75,000
Commission: $110,000
Total Pay: $185,000

Sumo Logic has the dominant cloud-native machine data analytics platform. Sumo offers continuous intelligence and today displayed massive growth within the EMEA region occupied by customers using its platform and an expanding partner ecosystem delivering the machine data analytics insights needed to build, run and secure modern applications and infrastructures. James Campanini has been scaling this growth as a general manager. In addition, vice President of technical services Mark Pidgeon is leading a new team to be headquartered in Holborn, London.

18. Zen Desk

Base Salary: $62,612
Commission: $50,200
Total Pay: $112,812

Few investor favorites have held on to their mantle as long as Zendesk (ZEN), the cloud-based provider of customer support software. The company’s stock rose double digits after reporting one of its best fourth-quarter results, with revenue growth accelerating from the prior quarter and lending support to a bullish outlook for FY19. Zendesk’s post-earnings rally has lifted the stock to new all-time highs near $80.

19. Copper

Base Salary: $60,000
Commission: $40,000
Total Pay: $100,000

Copper, the Google-recommended CRM for the digital workplace, is moving to the GCP (Google Cloud Platform) to focus its service on global customers. With the modernization of its GCP infrastructure, Copper affirms its commitment to scaling its AI technology in CRM tools. This allows their employees to work better and more effectively.

Copper delivers a new CRM focused on building relationships rather than managing them. Copper can provide an innovative, easy-to-use CRM tool by leveraging AI and deep Google partnerships. Copper CRM operates natively within G Suite, so users never have to leave Gmail or interrupt their everyday workflow. This eliminates the tedious, time-consuming data entry that causes sales and marketing teams to abandon CRM deployments. Copper has been a CRM partner with Google since the early days of its Chrome extension in 2014. This move to GCP will provide better end-to-end coverage and performance for Copper’s worldwide user base.

best tech sales jobs

20. Talk Desk

Base Salary: $65,000
Commission: $30,000
Total Pay: $95,000

One of the biggest companies in cloud contact for innovative enterprises, Talkdesk, recently announced its Winter 19 software. The release will allow the company to capitalize on its foothold in the customer experience innovation market.

“Consumers expect a personalized, proactive experience, and they expect it in the channel they are most comfortable using,” said Tiago Paiva, CEO of Talkdesk. “CX optimization requires more than just a focus on the customer. It requires innovation at every level, from customers to agents to supervisors and IT teams. Most importantly, it requires a solution provider and a platform that can keep pace with the changing expectations of today’s digitally empowered consumers.”

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How To Prepare For The Onsite Interview

The onsite interview can be an intimidating stage of the hiring process. After all the work you’ve put in, you’re finally getting a shot to prove yourself. The following tips will help you answer questions and stand out from your competition.

Research the entire organization.

There are a lot of tools available that will help you do in-depth research on the company you are interviewing for. Tools like Vault, CareerSearch or The Riley Guide will provide a macro-level analysis of the organization and the industry as a whole.

It may seem simple but, visit the organization’s website. Make sure you understand exactly what they are offering. You can determine a lot about a company culture by looking at their website carefully. For example, make sure to check out their mission statement. Are they advocating from a moral cause? Are they trying to be the best in the industry? How can you help them achieve there mission?

Assess their products, services and client base. The key word here is “assess.” Don’t just get an understanding of what their product is, but understand its faults and strengths. When discussing the product offer suggestions about what, in your opinion, could be done better. Be cautious here, they probably know more about their product than you do, you don’t want to come off as naive by making a suggestion they have written off 6 months ago.

Get an idea of where the company has been and where it’s going. Reading relevant articles concerning the companies stability and future growth will provide you with great opportunities to show your understanding of the companies destiny.

Have some questions prepared? A company expects you to be curious about the position. They want you to show interest by asking good questions they themselves might not have answered in the interview.

Presentation

First impressions are the most important. If you walk into your interview sloppy and unprepared, they will have no choice but to consider you sloppy and unprepared. At a bare minimum make sure that you’re wearing clean business casual attire that fits you well.

The default for any interview is conservative business attire, such as a neutral-colored suit and professional shoes. Some companies suggest “business casual.” Your best bet in this situation is always to err formal. It’s always best to appear a little too formal rather than a little too informal.

Iron your clothes before attending the interview. This falls into the category of presenting yourself as a clean and efficient person. A crisp ironed suit will not only look good, but it will speak volumes about your character.

Your presentation also depends on how prepared you are, here are a few things you should have ready during the interview:

  • Extra copies of your resume on quality paper
  • A notepad or professional binder and pen
  • A list of references
  • The information you might need to complete an application
  • A portfolio with samples of your work, if relevant

Closing The Interview

Ending the interview can be tricky. The last impression is sometimes the 2nd most memorable thing about your interview. To impress at the end of the interview make sure you have some in-depth questions about the company or your position/responsibilities. Questions that show that you have done your homework and are genuinely curious.

This is a good time to confront any issues you may be facing. No job is perfect, so making sure any negative aspects of the position are fully discussed and made clear. Once that’s done be sure to remind them of your skills and your passion for the position. Ask about the necessary next steps and if they need any more information from you.

End politely. A bit of wit and a smile can go a long way at the end of the interview.

Follow up

Always say thank you after the interview. You can do this through e-mail or even send an actual note. Make sure you show them you are grateful for their time. Even if you know you won’t be working there for whatever reason, it’s important to show that you are diligent in your process. The hiring process is stressful for everybody involved, it’s nice to get some positive feedback even for the employer.

Additionally, it may even prompt the employer to give you some helpful feedback. Sometimes we can have an interview and the interview never lets us know what went right and what went wrong. Getting as much information as you can is very important, this is another reason why the follow up is necessary.

Conclusion

The habits you develop during the interview process will carry over to your habits in sales. Being prepared, knowledgeable, and respectful will pave the way to success for you everything you do. These skills are more than just basic interview do’s and don’ts. They are skills that represent who you are as a professional.

Negotiating Your Sales Job Offer

How To Negotiate A Job Offer

You did it. You received an offer. All of your hard work has paid off, and now all you have to do is accept and reap the benefits…

Not really. The question you should be asking yourself here is, “Is this a good offer?” Instead of jumping for joy and accepting your new position, read the offer’s details and weigh the pros and cons. As we discussed in the last article, there’s no such thing as a perfect job. Your offer will have weaknesses; it’s your job to find them and see if you can improve the circumstances through negotiation.

If it’s lower than you expected, never turn it down on the spot.

Don’t be too hard-nosed when it comes to negotiation. Sometimes ambitious job seekers draw a line and refuse to go lower than they desire. This could be a good thing and a bad thing. In order to draw this line, ensure you understand the value you’re providing to the company.

Do you really want the job? Are you ready to commit to a high standard of professionalism? Are you confident you will be successful in the position? How much money do you actually need? You must answer all these questions to know best what you should be paid. The market isn’t often wrong. Your value usually clearly translates to a company depending on commitment and revenue potential.

Be realistic about your position in your career. This will help you see clearly when going over the terms of the offer.

how to negotiate salary

Tell them you’d like some time to think about it.

If you’re having difficulty coming to a decision, ask for more time. A corporation pressuring you to make a decision quickly is usually a bad sign. This decision is essential; you may need extra time to ensure you come to the correct conclusion.

Use this move sparingly. Nobody is going to wait forever for you to make a decision. Sometimes you may not know the right number for your salary or whether this company is the right one for you. But this is the nature of the business. Nobody ever has complete certainty, no matter how many excel spreadsheets they used to help them make a decision.

What will make you outstanding in your career in sales is learning how to trust intuition. Always do your due diligence, but sometimes you have to wing it.

Prepare a counter offer and explain why you feel you deserve it.

Let’s say you decide to accept the position, but you know you are worth more than they are offering. Now is the time for negotiation.

Initially, the salary they offer you doesn’t have to be the final number. When you have the opportunity to negotiate the deal, make sure you emphasize your ability to make money for the company. Project your anticipated long-term sales to show how much of a valuable investment you will be. Provide as much evidence as possible to prove how valuable you will be to the company. If you make a good case, it will be hard for your employer to turn you down.

You don’t need to act tough in the negotiation; show why you deserve x amount of dollars a year with facts and reason. Then, if they don’t budge, you can continuously pursue your other opportunities.

negotiating a new salary tips

Always mention if you have any other opportunities in play to create urgency and healthy competition.

There’s an art to mentioning that you have other opportunities available tactfully. It would be best to make that clear before the offer is made in the initial interview.

Nervously saying, “I have another opportunity that will pay me to double!” will show desperation and reduce your bargaining power. Instead, let’s say you received an opportunity after making the offer. In that case, you can be honest. Tell them something better has popped up since the offer, and you are considering accepting. Don’t use it as a tool to insult them, be as honest as you can about the situation.

The increased sense of urgency may cause them to sweeten the pot to secure your position. If this happens, and you decide to accept, do it gracefully. The last thing you want to do after accepting an offer is to give your employer the feeling of “I win”; it will color your relationship negatively from that point on.

Always show enthusiasm and appreciation for an offer, even if it’s lower than expected.

You never want to insult the person offering you a deal. Even if the negotiation didn’t go as planned, you showed charisma and a desire to pursue what you wanted. The worst thing you can do at this moment is to show disdain.

The salary you accept when you take the job isn’t permanent. If you genuinely got less than you wanted, use that fuel to work even harder. Earn that next raise and make it come sooner rather than later. Prove to them that you will make it rain for the company. There will be no doubt that you deserve a more significant salary if you can consistently perform well.

Conclusion

At this point, you know everything you need to know about the hiring process. But, again, the habits you develop here will translate into how you perform in sales. Challenge yourself to be the best you can be. If you can achieve this, you cannot limit what you can earn.

If you are exploring new sales opportunities, consider working with Rainmakers! Apply now and view opportunities!